Package overview on the booking page
This entry point is reached through the regular ticket booking flow.
Invitation letters
Invitation Letters for Your Participation
Participants can request invitation letters directly in the event frontend. The entry points are the package overview on the booking page, which is reached through the regular ticket booking flow, and the invoice/payment overview.
How to find the invitation letter service
The screenshots show the two entry points. The request works the same way for both letter types: start from the package overview on the booking page or from the invoice/payment overview.
Invoice/payment overview
The invoice and payment overview also leads to the request for the matching letter.
Support Letter for Institution or Company
This letter type supports administrative proof for an institution or company. Before generation, the system shows the requirements relevant to this letter type.
Requirements shown first
The page shows which requirements must be met for this letter type.
Missing steps are guided
If something is missing, the system guides users to the appropriate next step.
Invitation Letter for Visa Application
This letter type is intended for visa applications. Depending on the event, generation can depend on requirements such as an on-site booking, paid invoices, a confirmed contribution, or passport/ID data.
Status is checked
The system checks the booking and payment information required for the visa application.
Add profile details
If passport or ID data is missing, adding these details is offered as the next step.
Requirements are checked before generation
Before a letter can be generated, the page shows the requirements for the selected letter type. If something is missing, users are guided to the next step, for example booking a ticket or adding their passport details.
On-site booking
Some letters require a booking for on-site participation.
Paid invoices
Depending on the letter type, relevant invoices must be paid.
Confirmed contribution
For some events, a confirmed contribution can be required.
Passport/ID data
Visa letters can require complete passport or ID data.
Select recipient and receive the PDF
Users select the recipient role and address from their profile. If another organization or role is needed, they can update their profile and return to continue. Once generated, the PDF is shown and sent by email. Already issued letters remain available and cannot be generated again from the frontend.
1
Select recipient role
The recipient role is selected from the roles stored in the user profile.
2
Select address
The address is also taken from the user profile.
3
Update profile if needed
For another organization or role, users can update their profile and then continue the request.
4
Show and send PDF
The generated PDF is shown, sent by email and remains available.
ICAA 20 in 2026
13 - 17 September 2026 | Hybrid Conference in Berlin (Germany) & Online
ICAA 20 in 2026
13 - 17 September 2026 | Hybrid Conference in Berlin (Germany) & Online
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